Find answers, setup guides and troubleshooting tips for your MYMEI products.
Initial setup, device settings, firmware and configuration guides.
Wi-Fi, Ethernet, NAS, USB DAC and network troubleshooting.
Music apps, streaming services, playlists and library management.
Product features, model comparisons and product-specific questions.
A MYMEI digital music player is designed for high-fidelity music playback, storage, and library management. Depending on the model, it can play music from local storage, network libraries, and supported streaming apps, with a range of digital and analog audio outputs.
The DMP25 and DMP35 are different models in MYMEI’s digital music player range. Their hardware, interfaces, and functions vary, so please refer to each model’s product page for a precise comparison.
A model with a built-in CD drive can play compatible audio CDs directly. A model without a built-in CD drive cannot read CDs on its own. CD-related functions depend on the specific model.
Yes, provided the connection is compatible. Depending on the model, MYMEI players offer digital outputs for an external DAC and/or analog outputs for direct connection to an amplifier. Check the available ports on your model before connecting.
Supported formats and sources vary by model and firmware. MYMEI players support local music playback and, depending on the model, USB or internal storage, NAS/SMB network shares, and supported playback services and connection modes. Please consult your model’s specifications or manual for the exact format list.
Yes, if the active speakers have compatible line-level inputs. Connect the player’s RCA or XLR analog output to the corresponding input on the speakers. If you use a digital output, it must connect to a compatible DAC or digital input—not directly to an analog-only input.
Open the network settings on the player and select your Wi-Fi network, then enter the password. For Ethernet, connect the player’s network port to a LAN port on your router or network switch.
Connect the player’s RCA/XLR analog output to a matching analog input on your amplifier, or connect a supported digital output to a compatible DAC or amplifier input. Select the corresponding input on the receiving device. Available connections depend on the exact model.
Connect your phone or tablet to the same network as the player, then use the compatible MYMEI control app if supported by your model. Follow the app’s on-screen instructions to discover and control the device.
Check that your router is working, confirm the Wi-Fi password or Ethernet connection, and restart the router and player. If the issue persists, verify the network settings and contact MYMEI Support with your model and software version.
Connect the USB storage device to a supported USB port, then open the player’s music or file-management interface and browse to your files. Supported file systems and storage limits depend on the model.
Yes. Supported models can access music on a NAS or shared folder through SMB/Samba. Make sure the player and NAS/computer are on the same local network, enable file sharing on the NAS/computer, and add or browse the network location through the player’s file manager or music library.
Use the player’s music-management interface to scan and browse your library. On supported models, you can organize music by album, artist, genre, or tags, edit selected metadata, and create playlists.
Service availability depends on the model, software version, region, and app compatibility. Supported models may allow compatible third-party music apps to be installed. Please check the product page or contact MYMEI Support for confirmation.
Supported models can play music from compatible internal or external storage and network locations. You can back up your files to a computer, external drive, NAS, or supported cloud service. Storage options vary by model.
CD playback is available on CD-equipped models and on compatible configurations using an external optical drive. Check your model’s specifications and the supported drive requirements before use.
CD ripping is supported on compatible models or drive configurations. Connect a supported optical drive, insert the CD, and follow the player’s on-screen instructions. Available output formats and options may vary by model.
Ripped files are saved to the storage location selected in the player’s ripping or file-management settings. Make sure the selected drive has enough free space before starting.
Check the disc for dust, scratches, or damage, and make sure the optical drive is connected correctly. Try another disc and restart the player. If the problem continues, confirm drive compatibility or contact MYMEI Support.
Open the system settings and check for a software or firmware update option. Follow the on-screen instructions and do not disconnect power during the update. Menu names and update methods may vary by model.
Visit the Support or Download section of the MYMEI website and select your product model. If you cannot find the correct manual, contact MYMEI Support for assistance.
Check the Support or Download section of the MYMEI website for the app compatible with your model. Availability may vary by operating system and product generation.
Wait briefly, then try returning to the home screen or restarting the player using the recommended procedure in the user manual. If the issue recurs, note the steps that trigger it and contact MYMEI Support.
The log-capture procedure may vary by model and software version. Please contact MYMEI Support for the correct steps and include your model number and software version when submitting a support request.
Visit the Contact section of the MYMEI website and provide your model number, software version, a description of the issue, and the troubleshooting steps you have tried. Or mail to support@mymeiaudio.com.